5
Understanding the pain points
Poor product definitions and lack of design required webinars and 80-100 weeks during the first customer deployment.
In my 3rd week, I faciliated a workshop to dive into the pain points from a customer success and engineering perspective.
To focus the redesign efforts, I categorized the pain points
Setting the direction
To capture the critical knowledge inside people’s heads
This value chain and its priorities continue to drive product decisions
It was important to be ruthless on the scope so that we could complete the work quickly.
Defining the key concepts
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To help make fundamental platform decisions, I articulated the costs and benefits of different approaches.
Some of the most complicated work was in defining the RBAC (role-based access control) permission model. It required close collaboration between
Delivering new platform
Building the future roadmap
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