5 Step-by-Step Process



Understanding the pain points

The product was hindering Sugarwork’s goals

Poor product definitions and lack of design required webinars and 80-100 weeks during the first customer deployment.




Mapping the pain points throughout the customer journey
In my 3rd week, I faciliated a workshop to dive into the pain points from a customer success and engineering perspective.




Organizing and clarifying pain points

To focus the redesign efforts, I categorized the pain points





Setting the direction

Understanding Sugarwork’s ambitious vision
To capture the critical knowledge inside people’s heads


Prioritizing based off  the value chain
This value chain and its priorities continue to drive product decisions


Defining the MVP Scope
It was important to be ruthless on the scope so that we could complete the work quickly.


Defining the key concepts

The Domain Model
ztest

Role and Permissions
To help make fundamental platform decisions, I articulated the costs and benefits of different approaches. 

Permission Model
Some of the most complicated work was in defining the RBAC (role-based access control) permission model. It required close collaboration between 



Delivering new platform



Building the future roadmap







Elisa Mirkil
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