Hi, I’m Elisa (rhymes with 🍕)
ENTERPRISE AI PRODUCT LEADER HUMAN-CENTERED DATA-DRIVEN
THE CHALLENGE
It took our customer weeks of work to deliver critical insights and recommendations to clients.
THE SOLUTION
A tightly scoped, flexibly designed platform that can support knowledge-sharing at enterprise scale.
THE IMPACT
PRODUCTIVITY GAINSSaved expert analysis for only top 5% of data requests
Reduced time-to-insight from weeks to minutes
EXCEEDED EXPECTATIONS
“This is so intuitive, it could become a tool we can show directly to clients to answer questions about high spend.”
- CUSTOMER USER
CLOSED THE DEAL
6-figure predictive analytics
KEY ACTIVITIES
Process Mapping
- User Research and Synthesis
- Refine User Needs and Problem Statement
- Define Design Drivers from User Needs
- Specify Data Visualizations and Interfaces
Clickable Prototype
TOOLS
FIGMA
POWERPOINT
SAP FIORI
SAP BUSINESS TECHNOLOGY PLATFORM
EXCEL
AXURE
MY ROLE
Lead strategy, product, UX/UI design. Scope the work and manage delivery.
Lead team of engineers and visual designer to deliver the right features rapidly
PROCESS
USER RESEARCH
Speaking with Account Executives at their desks helped clarify their actual needTHE EXISTING TOOL WAS TOO ADVANCED FOR THEIR ACCOUNT EXECUTIVES “It’s a great tool, but what is it telling me?”
“I forget what each term means”
SYNTHESIS
The point where your brain melts is what wer’re going for!
CLARIFYING STAKEHOLDER NEEDS
Account Executives need to make their clients happy
Analysts need access to all the data
Clients need to take action
PROCESS MAPPING
To visualize the status quoREFINE THE PROBLEM STATEMENT TO DELIVER THE MOST IMPACTTRANSLATING USER NEEDS INTO DESIGN DRIVERS
I worked with the senior engineers to precisely define the domain model to inform the data model. PRECISELY DESIGNING CHARTS
I worked with the customer’s data team to define the most important KPIs and determine the best method of visualization
ADD TOOLTIPS AND INTERACTION TO DRIVE CLARITYLESSONS LEARNED
Replatforming sucks but can be worth it
- Document, Document, Document
- In Product, tackle what is easiest, clearest first;
- hope that eventually the hard thing becomes the easy thing
- A high trust team is worth its weight in gold
- Do the thing that intimidates you
- There are engineers that are too fast for sprints (hi Sasha!)